About Company

Alwadi Hotel Doha - MGallery
Boutique hotels with personality for a remarkable travel experience
Located in the heart of Doha, Alwadi Hotel Doha MGallery Collection offers guests impeccable Qatari ambiance with convenient access to historic Souq Waqif, a centuries-old market, Doha's iconic Corniche, and world-class museums.
The hotel is located within Msheireb Downtown Doha. Msheireb takes the country's unique architectural language into the future, offering a prestigious place to discover with an expansive range of shopping, dining and entertainment venues. 15 minutes by car from Hamad International Airport and 10 minutes driving distance from West Bay, the hotel is connected to the spectacular Souq Waqif, a traditional-style marketplace, where guests can explore Qatar's heritage and culture.

Job Descriptions

To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and worldwide!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To call the AFOM or FOM for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
Assist in any other duties when required by the Front Office Manager.
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.

Skills Required

Compensation & Benefits

• Compensation & Benefits to be discussed during interview